At ICS we know that having have skilled and knowledgeable guides is a key element in ensuring our guests have a memorable and seamless experience in our destinations.
" One of the ways we demonstrate our commitment is by providing ongoing training to our guides. "
Our aim is to continuously improve customer service skills, destination knowledge and language skills. In this recent training session in Myanmar, guides were given detailed explanations about
- tours and programs,
- training on ICS philosophy,
- customer service expectations,
- and other important issues relevant to specific tours.
We believe our people are our greatest assets, and our investment in them is an investment in our guests.