October 9, 2014 ICS Travel Group

ICS Guide Training

At ICS we know that having have skilled and knowledgeable guides is a key element in ensuring our guests have a memorable and seamless experience in our destinations.

[ut_parallax_quote] One of the ways we demonstrate our commitment is by providing ongoing training to our guides.   [/ut_parallax_quote]

Our aim is to continuously improve customer service skills, destination knowledge and language skills. In this recent training session in Myanmar, guides were given detailed explanations about

  • tours and programs,
  • training on ICS philosophy,
  • customer service expectations,
  • sustainability,
  • and other important issues relevant to specific tours.

We believe our people are our greatest assets, and our investment in them is an investment in our guests.