At ICS we know that having have skilled and knowledgeable guides is a key element in ensuring our guests have a memorable and seamless experience in our destinations.
One of the ways we demonstrate our commitment is by providing ongoing training to our guides.
Our aim is to continuously improve customer service skills, destination knowledge and language skills. In this recent training session in Myanmar, guides were given detailed explanations about
- tours and programs,
- training on ICS philosophy,
- customer service expectations,
- and other important issues relevant to specific tours.
We believe our people are our greatest assets, and our investment in them is an investment in our guests.